Unformly CRM platforms focus on the user’s sales cycle.
No wonder so many sales pipelines can’t forecast sales with at least 90% certainty. The sales cycle assumes that the sales person’s last task completed is a good indicator of where the customer is in their decision process. Far too many sales people mislead themselves and produce a pipeline of prospects that is chock full of unqualified opportunities that may have already stalled out.
Think like a buyer…you’re somewhat interested in a new leading edge product, you think it may save your company some money but you need to collaborate with other department heads to ensure that the new service is good for all departments. Meanwhile that pesky sales rep keeps calling wanting to know when you’re going to make a decision on the proposal they sent you. What? I’m not even sure I want any product, let alone if yours is the best.
Sales cycles are simply a list of sequential tasks that a sales person performs in order to move from introduction to close in an orderly fashion. BUT please! Align those tasks with the customer’s buying process!